Fleet Logistics & Live Dispatch System
A bespoke operational platform replacing fragmented spreadsheets with an interactive dispatcher command center. Features live driver geolocation updates, automated route clustering, digital proof-of-delivery signatures, and instant customer SMS ETA notifications.
Business & Technical Friction
- Dispatchers relied on manual phone calls and paper manifests to track 60+ daily delivery vehicles.
- Customers experienced unpredictable delivery windows with zero real-time visibility.
- Proof of delivery paperwork was routinely lost or delayed by several days.
Architecture & Implementation
Developed a custom WebSockets-powered dispatcher web dashboard paired with a lightweight mobile PWA for drivers to scan packages, capture photos, and collect customer signatures offline.
Core Technologies Deployed:
Engineered Features & Workflows
Key operational capabilities built into this platform to solve the core business challenges.
Interactive Dispatcher Map
Mapbox interface displaying live vehicle coordinates, speed telemetry, and route statuses.
Driver Offline PWA
Mobile web app enabling offline package scanning, photo capture, and digital signatures.
Automated SMS ETA Alerts
Geofence triggers sending customers live delivery updates when the driver is 10 minutes away.
Analytics & Fleet Reporting
Automated fuel efficiency, on-time completion rates, and driver turnaround summaries.
Measured Impact & Performance
Reduced dispatcher coordination time by 40%.
Customer status inquiry calls dropped by 72% via automated SMS tracking.
100% digital proof-of-delivery archival with immediate billing capability.
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